Delivery Information
1. General Information
All orders are subject to
product availability. If an item is not in stock at the time you place your
order, we will notify you and refund you the total amount of your order, using
the original method of payment.
2. Delivery Location
Items offered on our
website are only available for delivery to addresses in [•]. [We also accept orders from international customers
who are shipping to addresses in [•] only.] Any shipments
outside of [•] are not available at this time.
3. Delivery Time
An estimated delivery time will be provided to you once
your order is placed. Delivery times are estimates and commence from the date
of shipping, rather than the date of order. Delivery times are to be used as a
guide only and are subject to the acceptance and approval of your order.
Unless there are
exceptional circumstances, we make every effort to fulfill your order within
[15] business days of the date of your order. Business day mean Monday to
Friday, except holidays.
Please note we do not
ship on [Sundays].
Date of
delivery may vary due to carrier shipping practices, delivery location, method
of delivery, and the items ordered. Products may also be delivered in separate
shipments.
4. Delivery Instructions
[You can provide special delivery
instructions on the check-out page of our website.]
5. Shipping Costs
Shipping costs are based on the weight of your order and
the delivery method. To find out how much your order will cost, simple add the
items you would like to purchase to your cart, and proceed to the checkout
page. Once at the checkout screen, shipping charges will be displayed.
Additional shipping
charges may apply to remote areas or for large or heavy items. You will be
advised of any charges on the checkout page.
Sales tax is
charged according to the province or territory to which the item is shipped.
6. Damaged Items in Transport
If there is any damage to the packaging on delivery,
contact us immediately at [•].
7. Questions
If you have any questions about the delivery and shipment
or your order, please contact us at [•].